At Craggwood Tree Care we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.
This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
This new privacy notice comes into effect and will be published on our website on 25 May 2018.
Who are we?
Craggwood Tree Care This means I decide how your personal data is processed and for what purposes.
Craggwood Tree Care
5 Keelham Drive
Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by completing our ‘contact us’ forms on our site. This includes information provided at the time of requesting information or ordering services. We may also ask you for information when you provide feedback to us about our site.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
What information do we collect and how do we use it?
When you choose to contact us through a contact form/web forms, we collect your name, email address, and telephone number and information on how we can help. This information is used to contact you if we need to respond to your question.
We may use your personal information in the prevention and detection of fraud.
Security of your personal data
Any personal information transmitted over the internet via our website is secured using SSL encrypted.
However transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your personal data
We may use information held about you in the following ways;
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service to you.
Who has access to my information?
The information you provide is controlled by Craggwood Tree Care, 5 Keelham Drive, Rawdon, Leeds LS19 6SG ("Data Controller").
How do we protect your information?
We take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of Craggwood Tree Care (the Data Controller) who handle the technical management of our website can access your information. In accordance with UK Data Protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.
Do we disclose your information to third parties?
We do not sell, trade or rent your personal information to 3rd parties. We may share your information with a 3rd party surveyor. If we choose to do so in the future, you will be notified by email of our intentions, and have the right to be removed prior to the disclosure.
Your consent and rights
Please note the information you provide will not be transferred out of the UK.
Under UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.
What are cookies and why do we use them?
Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies last for different lengths of time depending on the job they do.
There are session cookies and persistent cookies:
Session cookies only last for your online session and disappear from your device when you close your browser Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
You may delete any cookies already on your computer. You may also disable the cookies we use but doing so may mean you are unable to access all the facilities our site offers. Please refer to your browser’s help files for appropriate instructions.
Cookies we use:
|Cookie Name||Cookie Owner||Cookie Description|
|DYNSRV||Hosting Provider||This cookie is believed to be used for load balancing to manage server traffic demand.|
|_ga||Google Analytics||Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.|
|_gid||Google Analytics||Used to distinguish users.|
|_gat||Google Analytics||This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.|
Please email your questions and comments to firstname.lastname@example.org or call us on 07932027876 Alternatively you can write to us at the following address
Craggwood Tree Care, 5 Keelham Drive, Rawdon, Leeds LS19 6SG